Cancellation Policy

Orders may be cancelled before dispatch. Once an order has been dispatched or prepared for delivery or collection, cancellation may not be possible.

Refunds & Returns

We follow standard grocery retail practices.

Non-Refundable Items

• Fresh and perishable food items
• Alcohol and tobacco products
• Opened or used items

Refunds Are Considered For

• Incorrect items supplied
• Items damaged at the time of delivery

Refund Method

Approved refunds will be processed to the original payment method used at checkout.

Refund Timeframe

Refunds are typically processed within 5–7 business days, depending on the payment provider.

Return Arrangements

Where applicable, return arrangements will be communicated on a case-by-case basis.